A CLEAN AND EFFICIENT PRACTICE WITH STRICT STERILISATION PROCESSES

A CLEAN AND EFFICIENT PRACTICE WITH STRICT STERILISATION PROCESSES

ALL FULLY EQUIPPED TO SATISFY GOVERNMENT REGULATION

ALL FULLY EQUIPPED TO SATISFY GOVERNMENT REGULATION

Clowne Dental Surger Building

For queries and appointments speak to our friendly team at:

Clowne Dental Practice,
33 North Road, Clowne
CHESTERFIELD S43 4PH
EMAIL US YOUR ENQUIRY

How did we do?

PATIENT QUESTIONNAIRE

In accordance with our Quality Assurance Scheme we need to offer an opportunity for patients to give feedback / opinions so that we offer a service that meets your needs. To do this it is very important that we know how you find the Practice and the care we provide and to gain your views on where we can improve. We would be very grateful if you would spend five minutes completing this form which is based on recommendations of the British Dental Association

VISITING YOUR DENTIST

These questions are about visiting your Dental Practice to see your dentist

Thinking about the last 12 months which of the following best describes your experience:

How many days do you usually have to wait in order to get an appointment with the dentist of your choice?

In the last 12 months, has the receptionist made it difficult to either see or talk to your dentist?

When you visited your dentist in the last 12 months, how often did your dentist give you enough information about your dental condition or your treatment?

YOUR LAST VISIT TO THE DENTIST

Thinking about the last time you visited this Practice to see your dentist

On that occasion after you arrived at the Practice, how long did you have to wait to see the dentist after your appointment time?

On that occasion, how long did you spend with the dentist?

In your opinion, was this the right amount of time, too little time or too much time?

On that occasion, did the dentist answer the questions that you asked?

Did you feel that you were able to ask as many questions as you wanted?

On that occasion, did you feel that the dentist took the right action to deal with the reason for your visit (gave a thorough examination, took radiographs, provided some treatment or advice?)

And did the dentist explain the reasons for that action in a way that you found easy or difficult to understand?

On that occasion, did you want a second opinion from another dentist or specialist?

YOUR VIEWS ABOUT THE PRACTICE

In the past 12 months, have you ever been put off going to see the dentist because the opening times of the Practice were inconvenient to you?

This question asks about what may or may not happen when you contact the Practice. When answering, think about the dentist you see most often. For each question put a tick in the box to show how often it happens.

How often...

All of the Time

Most of the Time

Some of the Time

Never, or hardly ever

Can’t Say

...does your dentist take your views seriously?

...does your dentist make you feel that you are wasting his or her time?

...does your dentist listen to you, no matter how busy s/he is?

...does your dentist know what treatment is best for you?

...does your dentist treat you with courtesy and respect?

...are the receptionists as helpful as you think they should be?

...does the dentist make the right diagnosis (in your opinion)?

...can you get through to the Practice on the telephone at the first attempt?

In your opinion, how much does your dentist know about your medical history?

In the past 12 months, have you felt like making a complaint against the Practice?